Support

Need a hand with the NYC2STAY app? We usually reply within 2 business days.

Contact us

Please include your device (iPhone or Android), the app version (Settings in the app), and a screenshot if something looks wrong.

Do I need an account?

No. You can browse places, build itineraries and save a wishlist without signing up.

Is the app free?

Yes. Some listings link to partners for tickets, tours or hotels. If you book through those links, we may earn a commission at no extra cost to you.

A place has the wrong hours or has closed

Email us the place name and what changed and we will update it.

How do I delete my saved data?

Saved places and itineraries live on your device. Deleting the app removes them.